Terms of Service

Last Updated: October 7, 2026

Welcome to The Smart Care. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms of Service. Please read these terms carefully before placing an order.

1. General Information

This website is operated by The Smart Care.

Throughout the website, the terms "we," "us," and "our" refer to The Smart Care. The terms "you" and "your" refer to the customer or visitor using our website.

By using our website or placing an order, you agree to these Terms of Service and any other policies or terms posted on our website.

If you do not agree with these terms, please do not use our website or place an order.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However, product colors, appearance, packaging, and other details may vary slightly from the images shown on the website due to photography, lighting, screen settings, manufacturer changes, or other factors.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

3. Prices

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time you place your order.

If there is an obvious pricing or technical error, we reserve the right to cancel the affected order and provide you with an appropriate resolution.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you by phone, SMS, WhatsApp, or email to confirm your order and delivery details.

We reserve the right to accept, reject, cancel, or limit an order when necessary, including in cases of:

• Incorrect or incomplete customer information
• Product unavailability
• Pricing or website errors
• Suspicious or fraudulent activity
• Repeated failed delivery attempts
• Other circumstances that prevent us from fulfilling the order

If we cancel an order that has already been paid for online, we will make reasonable arrangements for the applicable refund.

5. Cash on Delivery

Our primary payment method is Cash on Delivery (COD).

For COD orders, payment is collected when the order is delivered to you.

Please ensure that the name, phone number, and delivery address provided during checkout are accurate and complete.

6. Online Payments

Online payment may be available upon request or through the payment options provided by our store.

When you choose online payment, the transaction may be processed through a third-party payment provider. You agree to provide accurate and valid payment information when making an online payment.

We are not responsible for delays, failures, or technical problems caused by third-party payment providers.

7. Order Processing and Delivery

We generally process orders on the same day they are received.

Our usual delivery time is approximately 2–3 business days.

Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, high order volumes, or other circumstances beyond our control.

We are not responsible for delays caused by courier companies or circumstances outside our reasonable control.

Customers are responsible for providing a correct and complete delivery address and a reachable phone number.

8. Returns and Refunds

The Smart Care provides a 30-day return and refund policy, subject to the conditions stated in our Return and Refund Policy.

Customers should review our Return and Refund Policy before requesting a return or refund.

Products may be required to meet certain conditions to qualify for a return or refund.

We reserve the right to refuse a return or refund when the applicable requirements are not met.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before it is dispatched. Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

10. Customer Responsibilities

By using our website and placing an order, you agree to:

• Provide accurate and complete information
• Provide a valid phone number and delivery address
• Be available or arrange for someone to receive the order
• Use our website only for lawful purposes
• Not attempt to misuse, damage, or interfere with our website
• Not place fraudulent or intentionally misleading orders

We reserve the right to restrict or refuse service to customers who misuse our website or repeatedly place fraudulent or refused orders.

11. Intellectual Property

All content on this website, including but not limited to logos, brand names, product images, photographs, text, graphics, designs, and other materials, may be owned by or licensed to The Smart Care.

You may not copy, reproduce, modify, distribute, publish, sell, or use our content for commercial purposes without our prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, website hosting services, analytics services, and other service providers.

Your use of third-party services may also be subject to their own terms and policies.

We are not responsible for the acts, omissions, policies, or services of third-party providers.

13. Limitation of Liability

To the extent permitted by applicable law, The Smart Care will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase or use of our products.

We are also not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, public holidays, or other unforeseen circumstances.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, updates, security, or other business reasons.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

We may update or change these Terms of Service from time to time.

Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly.

Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes will be handled in accordance with applicable Pakistani law.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

The Smart Care Email: help.thesmartcare@gmail.com Phone: 03282736032

Thank you for choosing The Smart Care.