Return & Refund Policy

Last Updated: October 7, 2026

At The Smart Care, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund within 30 days of receiving your order, subject to the conditions outlined below.

1. 30-Day Return Policy

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the product should:

• Be in its original condition.

• Be unused or not damaged due to customer misuse.

• Include the original packaging, accessories, manuals, tags, or other items supplied with the product, where applicable.

• Be accompanied by your order details or other proof of purchase.

Some products may have specific return conditions depending on their nature.

2. Reasons for Return

A return may be requested if:

• You received a defective or damaged product.

• You received the wrong product.

• The product does not match the product ordered.

• The product has a manufacturing defect.

• You received an incomplete order.

• You are otherwise eligible for a return under this policy.

For products that arrive damaged or defective, please contact us as soon as possible after delivery and provide photographs or videos showing the issue.

3. Change of Mind

If you simply change your mind about a purchase, a return may be accepted at our discretion, provided the product is unused, in its original condition, and meets all return requirements.

Certain products may not be eligible for change-of-mind returns where the nature of the product makes a return unsuitable.

4. Non-Returnable Products

A return may not be accepted if:

• The 30-day return period has expired.

• The product has been used, damaged, modified, or misused by the customer.

• The product is returned without essential original components or accessories.

• The product has been damaged after delivery due to improper handling or use.

• The product has been altered or repaired by an unauthorized person.

• The customer cannot provide sufficient information to verify the purchase.

• The return is otherwise excluded due to the nature of the product.

If a particular product has special return restrictions, those restrictions will be communicated on the relevant product page or before purchase.

5. How to Request a Return

To request a return, contact us within 30 days of receiving your order.

Email: help.thesmartcare@gmail.com
Phone: 03282736032

Please provide:

• Your name

• Order number

• Phone number used for the order

• Product name

• Reason for the return

• Photos or videos of the product, if applicable

Our team will review your request and provide further instructions.

6. Return Shipping

For a defective, damaged, incorrect, or incomplete order caused by The Smart Care, we will work with you to arrange an appropriate return solution.

For other types of returns, including eligible change-of-mind returns, return shipping arrangements and costs may depend on the circumstances of the return.

Customers should not send a product back without first contacting The Smart Care and receiving return instructions.

7. Inspection of Returned Products

Once we receive the returned product, it may be inspected to determine whether it meets the requirements of this policy.

Approval of a return does not automatically guarantee a refund. The product must satisfy the applicable return conditions.

We will inform you of the outcome after the returned product has been reviewed.

8. Refunds

If your return is approved, we will process the applicable refund.

For Cash on Delivery (COD) orders, since payment was made in cash, we may request suitable bank account or other payment details from the customer to process the refund.

For online payments, refunds may be made through the applicable payment method or another mutually agreed payment method, where appropriate.

The time required for the refund to reach you may vary depending on the payment method or financial institution.

9. Damaged or Defective Products

If your product arrives damaged or defective, please contact us promptly.

We may request clear photos or videos showing:

• The product

• The damage or defect

• The packaging

• Any relevant labels or shipping information

Depending on the situation, we may offer a replacement, return, refund, or another appropriate solution.

10. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

After verification, we may arrange a replacement, delivery of the missing item, return, refund, or another appropriate solution.

11. Refused COD Orders

If a customer refuses to accept a COD parcel at the time of delivery, no refund is applicable because no payment has been collected.

Repeated refusal of COD orders may result in restrictions on future COD ordering.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

Email: help.thesmartcare@gmail.com
Phone: 03282736032

Because we aim to process orders on the same day, cancellation may not be possible once an order has been dispatched.

If an order has already been dispatched, the cancellation may instead be handled according to our return procedure.

13. Refund Approval

Refunds are issued only after the return has been reviewed and approved.

If a returned product does not meet the requirements of this policy, we may decline the refund and contact the customer regarding the next steps.

14. Contact Us

If you have any questions about returns or refunds, please contact us:

The Smart Care
Email: help.thesmartcare@gmail.com
Phone: 03282736032

We are committed to handling return and refund requests fairly and providing our customers with a smooth shopping experience.