Privacy Policy

Last Updated: October 7, 2026

At The Smart Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Your name
• Phone number
• Email address
• Shipping and billing address
• Order and purchase details
• Payment information when you choose to pay online
• Information you provide when contacting our customer service

We only collect information that is necessary to process your orders, provide our services, communicate with you, and improve your shopping experience.

How We Use Your Information

We may use your personal information to:

• Process and confirm your orders
• Deliver your orders to the address you provide
• Contact you regarding your order
• Provide customer support
• Process returns, refunds, and exchanges
• Process online payments when requested
• Improve our products, services, and website
• Prevent fraud and unauthorized activities
• Comply with applicable legal requirements

Cash on Delivery and Online Payments

Our main payment method is Cash on Delivery (COD).

If you request an online payment option, your payment may be processed through a third-party payment service provider. We do not intentionally store complete payment card details such as your full card number or security code on our own systems.

Sharing Your Information

We may share necessary information with trusted third parties when required to provide our services. These may include:

• Courier and delivery companies
• Payment service providers
• Website and hosting service providers
• Customer service providers
• Government authorities or law enforcement agencies when legally required

For example, we may provide your name, phone number, and delivery address to our courier partner so that your order can be delivered.

We do not sell or rent your personal information to third parties.

Order Processing and Delivery

We generally process orders on the same day they are received.

Our standard delivery time is approximately 2–3 business days. Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

We may contact you by phone, SMS, WhatsApp, or email regarding your order, delivery, confirmation, or other matters related to your purchase.

Returns and Refunds

The Smart Care offers a 30-day return and refund policy, subject to the terms and conditions of our return policy.

When you request a return or refund, we may use your order information and contact details to verify your purchase and process your request.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and maintain website security.

You may disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We may retain your personal information for as long as necessary to:

• Process and complete your orders
• Provide customer support
• Process returns and refunds
• Maintain transaction and business records
• Prevent fraud and misuse
• Comply with legal, tax, accounting, or regulatory requirements
• Resolve disputes

When your information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

Children's Privacy

Our website is not intended for children to make purchases without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children for the purpose of independently making purchases from our store.

Your Privacy Rights

You may contact us to ask about the personal information we have collected about you or to request correction or deletion of your information, where applicable.

Certain information may need to be retained when required for legal, accounting, security, fraud prevention, or legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

The Smart Care Email: help.thesmartcare@gmail.com Phone: 03282736032

Thank you for trusting The Smart Care with your personal information.