Shipping policy

Shipping Policy

Last Updated: October 7, 2026

At The Smart Care, we aim to process and deliver your orders as quickly and reliably as possible. Please review the following information regarding order processing, shipping, delivery, and related matters.

1. Order Processing

We aim to process orders on the same day they are placed, subject to order verification, product availability, and our operating schedule.

Orders placed during weekends, public holidays, or outside our normal operating hours may be processed on the next working day.

We may contact you by phone or message to confirm your order before dispatch, particularly for Cash on Delivery orders.

2. Delivery Time

Our standard delivery time is approximately:

2–3 working days

Delivery time is generally calculated after the order has been processed and dispatched.

Actual delivery time may vary depending on the customer's location, courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Remote or less accessible areas may require additional delivery time.

3. Shipping Coverage

We currently aim to deliver orders to customers across Pakistan, subject to courier availability and service coverage.

Some remote locations may have limited or unavailable courier services. If we are unable to deliver to the address provided, we will contact the customer to discuss an alternative delivery arrangement where possible.

4. Cash on Delivery

Cash on Delivery (COD) is our primary payment method.

For COD orders, customers are required to pay the applicable order amount to the courier at the time of delivery.

Please ensure that someone is available at the provided delivery address to receive and pay for the order.

5. Online Payments

Online payment may be available upon request.

Customers who prefer to pay online can contact us for the available payment options and instructions.

Please do not make payments to any account or number unless the payment details have been confirmed by The Smart Care.

6. Shipping Charges

Any applicable delivery or shipping charges will be communicated or displayed during the ordering process.

Shipping charges may vary depending on the order, destination, courier service, or other applicable factors.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Complete address

  • City

  • Area/locality

  • Active phone number

  • Any useful delivery instructions

The Smart Care is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated customer information.

8. Courier Delays

Although we aim to deliver orders within 2–3 working days, delays can occasionally occur due to circumstances outside our control, including:

  • Weather conditions

  • Public holidays

  • Courier operational issues

  • High order volumes

  • Road closures or transportation problems

  • Natural disasters

  • Security or other unforeseen circumstances

If a significant delay occurs, we will make reasonable efforts to assist the customer and provide available updates.

9. Failed Delivery

A delivery may be considered unsuccessful if:

  • The customer cannot be reached.

  • The customer provides an incorrect or incomplete address.

  • The customer refuses to accept the parcel.

  • No one is available to receive the order after reasonable delivery attempts.

  • The courier cannot access the delivery location.

  • The customer fails to respond to the courier's calls or messages.

Additional delivery attempts or charges may apply depending on the courier's policies.

10. Refusal of COD Orders

We request customers to place COD orders only when they genuinely intend to receive them.

If a customer refuses a COD parcel without a valid reason, the parcel may be returned to us by the courier.

Repeated refusal of COD orders may result in the customer being restricted from using Cash on Delivery for future orders.

11. Order Tracking

Where tracking information is available, we may provide the customer with a tracking number or other shipment information after the order has been dispatched.

Tracking updates are provided by the courier and may take some time to appear after dispatch.

12. Damaged Packages

If your package appears visibly damaged at the time of delivery, please document the condition of the package where possible and contact The Smart Care as soon as possible.

If the product itself is damaged or defective, please refer to our Return & Refund Policy and contact us for assistance.

13. Contact Us

If you have questions regarding your shipment or delivery, please contact us:

The Smart Care
Email: help.thesmartcare@gmail.com
Phone: 03282736032

We will do our best to assist you with your order and delivery.

14. Policy Updates

The Smart Care may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.